FREQUENTLY ASKED QUESTIONS
Generally Asked Questions:
1. Do I have to download anything?
Yes, you have the option of either buying the product outright, by clicking the "Buy" button or downloading a trial version of the application by clicking the "Trial Version" button.
2. How do I install the software after I have downloaded it?
After you the application has been downloaded click on the application installer as shown in the download bar at the bottom of your browser window. The installation application will automatically take you through the install process. This includes adding an application entry into your Windows start menu.
3. How do I start the application after it has been installed?
Once the application has been installed, then you may start the product either by:
a. Clicking in the Windows taskbar search area and typing the name of the application, such as Universe Builder. The name of the application will then be listed on the screen. Click the application name to start the application running.
b. Open the windows start menu and look through the menu to find the application by name. i.e. Universe Builder will be found under the application grouping for all applications starting with the letter U. Click on the application name within the window to start the application running.
4. I have purchased a version of an application but when I start it is asking me for a license key, what do I do next?
If you have purchased a full version of a MORC Creations application then when you first start it, it will prompt you for a License Key. Press the Request License key button on the Get Licence Key screen and fill in your email address and details and send it onto us. MORC Creations will then send you a license key for your product. This will; be a long string of letters and numbers.
When you receive your license key paste it into the License Key field on the Get License Key screen and press the Save button. If you have provided a valid license key then you will be able to gain access to all the functionality within the application and the Get license Key screen will not be displayed to you again
5. Can I still use my application without the License Key?
Yes, while you are waiting for your license key to arrive you may still use your MORC Creations applications in Trial Mode, just following the directions on the Get License Key screen. In Trial Mode you can access most of the functionality of the application, however, there will be some limitations, such as some Save buttons being disabled and some limits applied to the number of items you may enter.
6. How will I be notified of application upgrades?
Application patches and upgrade releases will be available through the MORC Creations website and you will also be contacted by email if you are a registered user of the application.
7. Problems running your MORC Creations Application?
If you have trouble running your application after installation and you have a file, field or server not found error, then please follow these instructions to resolve this issue:
Go to the Microsoft SQL Server download page, located here
Scroll down to the "download a free specialised edition" section.
Download the "Express" version by clicking the "Download now >" button.
When the download is complete execute the downloaded file and follow the on screen instructions.
Once the installation is complete then reopen your MORC Creations application and enjoy!